Intelex Customer Complaints software allows you to effectively track and manage customer complaints and all corresponding follow-up actions, including any resulting nonconformances.
Centralize your customer complaint data
Eliminate inefficient paper and spreadsheet-based systems by storing, tracking and reporting customer complaints in a centralized web-based database accessible across your organization.
Address all types of complaints
Manage complaints from customers, suppliers, manufacturers, distributors and more, record complaint type, complaint severity and all other necessary information.
Streamline complaint reporting process
Establish a consistent, corporate-wide system for recording, tracking and responding to customer complaints. Configure reporting forms to meet your specific needs and ensure all necessary data is captured.
Respond and correct complaints quickly
Automatically assign and schedule follow-up corrective and preventive actions (CAPA) stemming from complaints and track the progress of their completion. Automated, escalating email notifications sent for upcoming and overdue tasks drive completion.
Monitor and measure your success
Real-time dashboards, scorecards and reports display customer complaint key performance indicators (KPIs) at a glance making it easy to monitor performance and measure results.
Get to know our clients and the difference Intelex has made in their organizations.
Following a global expansion, England-based produce supplier IPL had to ensure employees in all locations had access to the same data. Intelex ensures they can access it from one source.
Tracey Gunson, Group Quality Project Leader
IPL Inc
Missouri-based Hussmann Corp. needed a single solution to manage its supply chain. They chose Intelex for its intuitiveness and customization, and users are eagerly adopting it.
Greg Garnier, Quality Management System Leader
Hussmann Corporation
GBW Railcar, headquartered in Oregon, is a railcar repair shop with 40 locations scattered across 39 states in America. The company sought to discover issues of safety non-conformance within its operations, ultimately to prevent similar incidents through lessons learned.
Jennifer Burgett, Corporate Quality Manager
GBW Railcar Services, LLC
Join over 1,300 clients and 1,600,000 users worldwide
The Intelex Platform
The most powerful EHSQ platform on the market, it provides a robust and secure backbone to the Intelex system and the core management functionality upon which all Intelex solutions are built.
The Intelex Platform comes complete with the following components standard with every implementation:
Mobile & Offline Capability
Access your Intelex system from any smartphone or tablet. No shrunken screen, get a unique, purpose-built mobile experience for each Intelex solution and put the full power of the Intelex system in the hands of every user. Offline capabilities allow remote or unconnected users to capture data and sync when they regain connectivity.
Business Intelligence & Analytics
Gain 360 degree visibility and get the most out of your EHSQ data with our comprehensive BI platform. Reports, dashboards, data slicers and benchmarking provide a powerful, easy-to-use, self-service tool that will enable your organization to make smarter decisions, create a culture of continual improvement and drive operational excellence.
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Translation Workbench
Tailor your Intelex system to support multiple geographic locations and configure the primary language of each location or division across your organization.
Document Control
Store all of your documents in a secure centralized repository, control user access, track versions and revisions and ensure only accurate, up-to-date documents are used.
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EHSQ Community
Connect with EHSQ Professionals from around the world to network, collaborate, and share knowledge and expertise. Access thought leadership insights, best practices, resources, and regulatory changes.
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API Access
Seamlessly communicate with other third party systems and applications to push and pull data from one database to the other. Reduce redundancies and allow more in depth data analysis.
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Root Cause Analysis
Drive continuous improvement using a variety of methodologies, including the standard checklist, fishbone (Ishikawa) diagram, 5 WHY, gap analysis and more.
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Communications Management
Record and track all relevant internal and external communications. Share information, follow up on activities and increase the efficiency and effectiveness of communication processes.
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Meetings Management
Schedule meetings, send automated notifications to attendees, record and track attendance, and assign and track the completion of follow up tasks. Maintain a record of all meetings and associated documents.
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Audit Trail
Maintain a complete history of records created, modified, maintained, archived, retrieved or transmitted. Log the local date, time and user in compliance with FDA 21 CFR Part 11.
Electronic Signatures
Apply a secondary password prompt for critical or high-importance actions. Enable only permitted users to complete these actions and ensure accordance with FDA 21 CFR Part 11.
Single Sign On (SSO)
Ensure a seamless experience with single sign-on capabilities. Users require a single set of credentials in order to access all areas of their Intelex system.
Data Import Tool
Map data from Excel spreadsheets directly to the fields within the Intelex system and import. Import historical data or update data for existing records in the system.
Navigator
Seamlessly guide users through the Intelex system with configurable on-screen tips and walkthroughs to drive user adoption, improve data quality and deliver value on your investment.
Image Mapping
Enhance your data with visuals. Upload images and associate coordinates to records of any object type. Example: Upload a body map image and allow users to identify the area where an injury occurred.
Support & Learning Portal
Get real-time online and phone tech support for any system issues. Access a comprehensive library of self-serve product documentation, support materials and learning tools within the system.
Software Solutions
Cloud-based software applications to address all areas of a top performing EHSQ program
Health & Safety
Environment
Quality
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