Customer Complaint Management Software

Intelex Customer Complaint Software identifies and analyzes customer complaints and allows you to act on them sooner to reduce the number of customer escapes and gain increased visibility into common customer issues.
  • Capture and track all customer complaints
  • Analyze complaint data for trends
  • Build Action Plans from complaint insights
  • Use Insights to correct and prevent reoccurrence
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Customer Complaint Management Software Builds Customer Loyalty

Voice of the Customer (VoC) is critical to improving a quality management program. Capture and analysis of customer complaints improves quality outcomes and maintains customer satisfaction and loyalty.
  • Increase Visibility
  • Reduce the Cost of Poor Quality
  • Mitigate Risk and Maintain Compliance
  • Promote Continuous Improvement
Increase Visibility
Customer complaint data is centralized, tracked and reported from within a single system of record, increasing visibility and availability while helping you identify patterns and accelerate action planning to address them.
New - Customer Complaint Management Software
Customer complaint data is centralized, tracked and reported from within a single system of record, increasing visibility and availability while helping you identify patterns and accelerate action planning to address them.
Reduce the Cost of Poor Quality
Drive down the Cost of Poor Quality (COPQ) by resolving customer complaints quicker, discovering their root cause and then developing controls to prevent future defects from you or your suppliers.
New - Customer Complaint Management Software
Drive down the Cost of Poor Quality (COPQ) by resolving customer complaints quicker, discovering their root cause and then developing controls to prevent future defects from you or your suppliers.
Mitigate Risk and Maintain Compliance
Capture and manage a complete history and audit trail of customer complaints along with CAPA plans for audit and compliance purposes so your company maintains an always audit-ready posture.
New - Customer Complaint Management Software
Capture and manage a complete history and audit trail of customer complaints along with CAPA plans for audit and compliance purposes so your company maintains an always audit-ready posture.
Promote Continuous Improvement
Use bulletins to share key lessons learned from the nonconformance process across the organization and promote a quality-first mindset and culture of continuous improvement.
New - Customer Complaint Management Software
Use bulletins to share key lessons learned from the nonconformance process across the organization and promote a quality-first mindset and culture of continuous improvement.

Product Features

Centralize customer complaint data and create customized workflows to manage complaints from their identification through to analysis and final resolution.
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Identify Customer Complaints

Efficiently capture complaint details, categorize by type and severity and then attach any associated documents for record keeping and audit purposes.
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Analyze and Prioritize

Analyze customer complaints to identify frequency and severity, then assign criticality and prioritize for follow up and corrective action.
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Develop Action Plans

Attach customer contacts and product lists, associate nonconformance reports and then develop action plans that address customer identified nonconformances both correctively and preventatively.

Customer Complaint Management Software is Critical to a Culture of Quality

Knowing what your customer thinks about your products and what issues they may be experiencing is invaluable to the success of your quality program and the strength of your brand.
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Plan and Execute
Streamline the planning and execution of quality management processes and controls.
    Action Plans

    Action Plans

    The Intelex Action Plans application helps you to develop, review and communicate action plans for resolution of incidents, nonconformances or any unresolved operational issue.
    Meetings Management

    Meetings Management

    Intelex Meetings Management provides a central system of record for scheduling, tracking and reporting on health and safety or quality meetings. It manages attendance, minutes and agenda while maintaining an accurate record of distributed materials.
    Document Control

    Document Control

    Intelex Document Control centralizes document management across the complete lifecycle of your compliance and process documentation to reduce risk, streamline audits and demonstrate effective governance.
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Monitor and Manage
Track quality KPIs, manage nonconformances and maintain compliance.
    Management of Change

    Management of Change

    Intelex Management of Change streamlines your organization’s change control processes to reduce risk and identify potential hazards. Track all changes using an integrated Management of Change workflow and ensure that you are fully prepared to implement any operational change.
    Nonconformance Reporting

    Nonconformance Reporting

    Intelex Nonconformance Reporting streamlines the management of nonconformances with an integrated workflow designed to systematically gather information, analyze root cause and assign corrective and preventative actions.
    Audit Management

    Audit Management

    Intelex Audit Management enables scheduling, tracking, data collection and reporting for an unlimited number of internal or external audits. Easily view and access audit details including type, scope, objective, results and required follow-up actions, anytime, anywhere, on any device.
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Sustain and Optimize
Implement tactical and strategic action while sharing knowledge and best practices for continuous improvement.
    Corrective Action Reporting

    Corrective Action Reporting

    Intelex Corrective Action Reporting identifies issues, determines containment actions, investigates root causes and develops plans to eliminate reoccurrence while verifying the effectiveness of root cause elimination.
    Supplier Relationship Management

    Supplier Relationship Management

    Intelex Supplier Relationship Management extends quality management beyond the walls of your company and builds more valuable supplier relationships to create a high-performing supply chain.
    Training Management

    Training Management

    Intelex Training Management creates new training programs through an interactive Quiz Builder and then schedules training sessions, tracks registrations and manages course instructors and attendees.

Expand your Customer Complaints knowledge with these featured resources

Beyond Compliance: Build a Center of Operational Excellence (OpEx) on ISO 9001:2015
ISO 9001:2015 is one of the most important standards in the world. Yet simply checking the boxes for your certification doesn't mean your organization has created a culture of quality. Learn how to move beyond compliance to build a Center of Operational...
Customer Complaints Management: Drive Loyalty and Mitigate Risk Across Your Organization
Nobody likes the idea of unhappy customers, but customer complaints can help organizations diagnose process problems, design better products and services and create better overall customer experiences. Learn how to enhance customer loyalty by managing...
How Customer Complaints Software Helps You Capture Voice of the Customer
Collecting the Voice of the Customer (VOC) is an important way of ensuring you are providing customer delight and meeting their expectations. Learn how customer complaints management software can help you build a stronger organization.

Trusted by over 1,400 clients and 3.5 million users worldwide

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Shelly Hoppe, Quality Manager at supplier AdvancePierre Foods, describes how Intelex has successfully enabled them to manage their quality incident processes for a reduction in both customer complaints and product non-conformances. 


 

Get to know our clients and the difference Intelex has made in their organizations.

New - Customer Complaint Management Software
The Intelex QMS and their top-notch customer support have helped us build superefficient and extremely effective Quality System processes to help our organization move forward at a faster pace.
New - Customer Complaint Management Software
We’re discussing best practices, upcoming projects. We’re learning from each other. We have the same KPI related to transparency, safe workplace and quality.
New - Customer Complaint Management Software
We moved to Intelex to be able to become more advanced with our data & statistics along with getting information to our VPs and other stakeholders as well as help our field users with a system that is more simple and tailored to their needs.
New - Customer Complaint Management Software
The Intelex QMS and their top-notch customer support have helped us build superefficient and extremely effective Quality System processes to help our organization move forward at a faster pace.
New - Customer Complaint Management Software
We’re discussing best practices, upcoming projects. We’re learning from each other. We have the same KPI related to transparency, safe workplace and quality.
New - Customer Complaint Management Software
We moved to Intelex to be able to become more advanced with our data & statistics along with getting information to our VPs and other stakeholders as well as help our field users with a system that is more simple and tailored to their needs.
What can I expect:
Once you get your free trial access pass to Intelex’s Customer Complaint Management Software, you’ll be able to explore our library of easy to use software applications.

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