Customer Complaint Management Software

Intelex Customer Complaint Software identifies and analyzes customer complaints and allows you to act on them sooner to reduce the number of customer escapes and gain increased visibility into common customer issues.

  • Capture and track all customer complaints
  • Analyze complaint data for trends
  • Build Action Plans from complaint insights
  • Use Insights to correct and prevent reoccurrence
Customer Complaint Management Software

Customer Complaint Management Software
Builds Customer Loyalty

Voice of the Customer (VoC) is critical to improving a quality management program. Capture and analysis
of customer complaints improves quality outcomes and maintains customer satisfaction and loyalty.

Claims Management Software
Increase Visibility
Customer complaint data is centralized, tracked and reported from within a single system of record, increasing visibility and availability while helping you identify patterns and accelerate action planning to address them.
Drive down the Cost of Poor Quality (COPQ) by resolving customer complaints quicker, discovering their root cause and then developing controls to prevent future defects from you or your suppliers.
Capture and manage a complete history and audit trail of customer complaints along with CAPA plans for audit and compliance purposes so your company maintains an always audit-ready posture.
Use bulletins to share key lessons learned from the nonconformance process across the organization and promote a quality-first mindset and culture of continuous improvement.

Customer Complaint Management Software Features

Centralize customer complaint data and create customized
workflows to manage complaints from their identification through to analysis
and final resolution.

Customer Complaint Management Software - Identify Customer Complaints

Identify Customer Complaints

Efficiently capture complaint details, categorize by type and severity and then attach any associated documents for record keeping and audit purposes.

Managing Customer Complaints is Critical to a Culture of Quality

Knowing what your customer thinks about your products and what issues they may be experiencing is invaluable to the success of your quality program and the strength of your brand.

Customer Complaint Management Software
Plan and Execute

Streamline the planning and execution of quality management processes and controls.

Track quality KPIs, manage nonconformances and maintain compliance.

Implement tactical and strategic action while sharing knowledge and best practices for continuous improvement.

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Trusted by over 1,400 clients and 3.5 million users worldwide

Intelex Technologies ULC
  • We’re discussing best practices, upcoming projects. We’re learning from each other. We have the same KPI related to transparency, safe workplace and quality.

    Tore Vaange
    Business Systems Consultant
    Cermaq
  • We moved to Intelex to be able to become more advanced with our data & statistics along with getting information to our VPs and other stakeholders as well as help our field users with a system that is more simple and tailored to their needs.

    Boart Longyear
  • The Intelex QMS and their top-notch customer support have helped us build superefficient and extremely effective Quality System processes to help our organization move forward at a faster pace. Intelex has taken our questions and concerns to heart and helped customize systems that work for us.

    Jason Usilton
    Quality Supervisor
    SDI
Subaru
Campbell's Soup
Agnico Eagle
Virgin Atlantic
Air Liquide

Transform your organization's Environmental, Health & Safety and Quality management today.

Intelex Technologies ULC

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