Flexible, Integrated Aviation Safety Management Software
Adopted by many of the world's largest airlines, Intelex leads the industry with a configurable solution for managing Safety Reporting, Safety Assurance, Safety Risk Management, and Safety Promotion.
Trusted by Industry-Leading Airlines to
Manage their Safety Management Systems
Tailored solutions to navigate
regulatory compliance and workplace incidents.
Intelex provides a seamless platform for airline employees—including Corporate Operations, TechOps, Flight Crew, Maintenance, Dispatch, and Ground Staff—to submit safety reports with ease. Standard report types include Incident, Event, Fatigue, LOSA, and all ASAP subtypes. With customizable features, advanced analytics, and mobile access, Intelex empowers a proactive approach to safety.
Data Collection and Analysis
Tracking and analyzing safety data in the airline industry can be complex—often resulting in inefficiencies and added risk. Intelex helps simplify the process with customizable applications that empower teams to proactively improve safety, make informed decisions, and stay compliant—driving safer, more efficient operations.
Mobile App
Coordinating safety protocols and managing incidents is complex—especially in the airline industry. Intelex simplifies the process with a comprehensive mobile app that streamlines incident reporting, inspections, and data-driven insights.
Safety Promotion
The Intelex Safety Promotion Application and Platform tools create a culture of safety and easy to use digital tools to disseminate safety.
Safety Risk Management
The Intelex Safety Risk Management (SRM) application allows users to create and manage Safety Risk Assessments (SRA), enabling airlines to identify and assess air operations risks while enabling safety and visibility into their most critical air operations.
Safety Assurance
The Intelex Safety Assurance Application provides a seamless experience for performing audits, inspections, investigations, and evaluations. Each of these is fully integrated and are associated with respective findings, corrective actions, and recommendations to streamline data collection, analysis and dissemination.
Streamline IOSA Compliance with Integrated IATA Content
The IATA Operational Safety Audit (IOSA) is the global standard for evaluating airline operational management and control systems. Intelex's IOSA Audit Solution seamlessly integrates licensed IATA content, empowering airlines to efficiently manage audit requirements, ensure alignment with IOSA standards, and drive continuous safety improvement. By combining industry-leading technology with authoritative audit protocols, Intelex helps airlines simplify compliance, reduce audit preparation time, and strengthen overall operational safety.
Expert SMS Project Implementation Services
Intelex partners exclusively with Arcadis Digital experts to implement and integrate all aspects of Airline SMS. The Intelex/Arcadis solution supports a wide range of safety and risk-based assessment workflows, provides inspection and investigation visibility all while tracking critical operational KPI’s. Each component of the system is fully configurable and flexible to unique carrier requirements, while maintaining compliance and retaining future product updates.
Explore Virgin Atlantic's transformative results with Intelex
CASE STUDY
“One of the big things we’ve noticed is that people are reporting near misses, which is something we’ve never had before. Our health and safety investigators have been able to use that information to do a better and more efficient job of making sure we don’t have injuries because of those.”
Danny Miller
Specialist, Safety Systems Development
Virgin Atlantic Airways, Ltd.
- 70% adoption rate of Intelex software and mobile app.
- A structured workflow, fostering increased ownership of safety incidents
- A stronger safety culture throughout the organization
Frequently Asked Questions
The Intelex audit application was built to align with IATA's IOSA requirements and best practices. For airlines, that means official IOSA content — ISARPs and checklists — is maintained and automatically updated in the platform each time IATA releases a new edition, so teams always work from the current standard without manual rework.
Purpose-built IOSA capabilities include:
- Conformity-based auditing aligned to IATA's expectations, rather than simple pass/fail.
- Submission-ready documentation fields for nonconformities, root causes, effectiveness, and auditor actions.
- CAPA management to handle IATA-issued corrective action plans in-platform.
- IOSA conformance reporting that generates most of the content required for IATA submission, exportable for final review.
Intelex captures the full range of safety reports airline teams manage within one Safety Management System, from reactive event reports to proactive hazard identification. Centralizing them lets safety managers analyze trends across categories instead of tracking each report stream separately and piecing the picture together manually.
Report types include:
- Event and occurrence reporting: Injuries, ground damages, irregularity reports, and more, all with investigation and root-cause analysis tools like COMET.
- Proactive reporting: Near misses and safety observations for hazards or unsafe behaviors.
- ASAP submissions: Voluntary reporting with event review committee (ERC) workflows.
- Confidential reporting: Anonymous non-punitive reporting through web forms, with configurable workflows for investigation and follow-up
Intelex aviation SMS is implemented through a structured, phased process led by a dedicated project team, in partnership with Arcadis for aviation projects. Each implementation is tailored to the airline, so timelines vary depending on your needs, but the path is consistent: design and blueprinting workshops, configuration, quality assurance, user acceptance testing, training, and deployment.
What this means for your team:
- A system tailored to your operations: Blueprinting sessions configure Intelex to your fleet, bases, and safety processes.
- Own the system with confidence: Training equips your team to manage and configure the system independently.
- Ongoing partnership: Dedicated support through rollout, go-live, and beyond, so you’re never on your own.
- Global readiness: Support for multi-country rollouts and localization.
Yes. Intelex is designed to connect with the systems airlines already use. It integrates with major HR systems like Workday, SAP, Oracle, and PeopleSoft for employee data and single sign-on. Its open API lets your team connect custom software, operational tools, and specialized systems as needed.
Common integrations include:
- HR systems: Workday, SAP, Oracle, and PeopleSoft for employee data and SSO.
- Operational systems: Flight scheduling, maintenance (CMMS), ASIAS, NASA/ASRS, CISP
- Analytics tools: Tableau and Power BI for advanced reporting.
- Open API access: Inbound and outbound with a developer portal for building custom connections.
- Data ingestion: Flat files (Excel, CSV), secure file transfers, and connect to data lakes like Snowflake.
Yes. The Intelex team works with you to migrate your existing safety data into the platform, planning the process together so your records transfer cleanly and stay usable. The right approach depends on your data, and we'll help you scope it during implementation.
How it works:
- A mapping exercise matches your existing data fields to Intelex's structure, so records import cleanly and stay usable.
- Validation check confirms that the imported records are complete and usable before go-live.
- Mapping templates (CSV or Excel) handle the bulk import; API loading is also available for more complex needs.
Yes. Intelex is an out-of-the-box solution configured to your operations during implementation. Most changes happen through simple configuration, not custom code. Your team can add fields, adjust forms, and modify workflows to match how your airline runs, then keep refining the system as your needs evolve.
What you can configure:
- Fields, forms, and workflows: Adapt reporting forms and process flows to your specific requirements.
- Risk matrices: Use your own or tailor existing ones to your risk framework.
- CAPAs and notifications: Create various types of CAPAs and determine who gets notified and how these tasks are escalated and reviewed.
- Dashboards and reports: Build your own with training provided and support available for more complex reporting.
Since most of this is front-end configuration, your team can make changes independently, reducing reliance on outside help whenever something needs to change.
Intelex gives multi-base and multi-fleet operators a single system of record, with organizational hierarchies that segment data by station, base, airport, or fleet. Group safety teams get a rolled-up view of risk across the operation, while local teams see only what's relevant to them. One platform serves every level without fragmenting your data.
Key capabilities for multi-base operations:
- Organizational hierarchies: Segment data and permissions by station, facility, or airport, with roll-up and roll-down reporting across levels.
- Role-based access: Homepages, reports, and dashboards tailored to each user, from frontline crews to SMS teams to executives.
- Configurable workflows: Adapt to your structure, whether a large airline with thousands of safety professionals or a lean, consolidated team.
- Fleet equipment tracking: Manage equipment across fleets, including movement and associated operational data.
Because it's one connected platform, standards stay consistent across every base while each location keeps the detail it needs to act.
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INSIGHT REPORT
See how more safety professionals use COMET and Intelex to uncover root causes, take confident action, and eliminate repeat failures.
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