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How Western States Envelope Built a Foundation for Quality with Autonomous Defect Tracking
Western States Envelope and Label is located in Butler, Wisconsin, and primarily manufactures envelopes and labels. They distribute to printers and inserters and sell labels to companies in the industry. With a focus on maintaining quality standards, they needed a more effective system for tracking and resolving product defects.
Impact
- Improvement in capturing and tracking product defects.
- Enhanced quality management capabilities.
- Successful adoption of a quality tracking system across teams.
Outcome
Western States successfully implemented a quality tracking system that significantly improved defect capture. While they're still working on growing into problem-solving and resolving issues, capturing the data is the starting point, and Intelex is helping establish this foundation for quality improvement.
Intelex Applications
The Challenge for Western States
Western States Envelope and Label needed a robust system to track and resolve product defects, which was their primary focus area. Their existing processes failed to capture quality issues effectively, making it difficult to implement targeted solutions. The company required a flexible, user-friendly solution with modularity options that would ensure smooth adoption across teams.
Aaron Fralish, Director of Technical Services at Western States, evaluated several companies and emphasized the importance of usability and modularity in selecting the right platform.
“Intelex seemed like the best solution. It was user-friendly, had a lot of options with modularity, which was a key function we wanted.”
Aaron Fralish, Director of Technical Services
“From the tracking standpoint of quality defects, we are definitely making strides with capturing those defects.”
Aaron Fralish, Director of Technical Services
"If I happen to go to another company, I will definitely try to bring Intelex along."
Aaron Fralish, Director of Technical Services
How Intelex Helped Western States
After evaluating multiple vendors and working with his account manager, Aaron selected Intelex as the best solution. Intelex provided Western States with a flexible, user-friendly quality management solution that aligned with their operational needs. The modular nature of the platform allowed them to purchase specific applications and grow into the system gradually.
Although they currently operate without integration and use manual processes, this flexibility has proven beneficial in customizing how information is captured. "We don't have a whole lot of complaints" despite the manual approach, Aaron noted.
A key differentiator was Intelex's autonomous approach - "you guys sell the tool as letting us be autonomous," Aaron explained. "We can do our own training, we can create our apps, we can modify the system as we see fit." This independence was particularly valuable to Western States.
Employees adapted well to the system after an initial adjustment period, moving from early resistance to change to successful adoption. While they're still developing their problem-solving and resolution processes, Intelex has provided the essential foundation for capturing quality defects effectively.