All organizations want to make their customers happy — but don’t want to spend an excessive amount in the process. A quality management system (QMS) is usually the answer, providing a way to pull together philosophies, standards, methodologies and tools to help an organization achieve its quality-related goals. But choosing the right degree of automation (and whether or not to use software for different tasks) can affect the bottom line — especially when those choices tend to be spread out over time.
This webinar explores quality controls and quality events throughout the design and production processes. Failure Mode and Effects Analysis (FMEA) and Statistical Process Control (SPC) are emphasized as core tools for linking quality engineering and quality management. Upon completion of this webinar, attendees will be able to:
- Explain how QMS components work together, including NCR, CAPA, FMEA, SPC, DMAIC, APQP/PPAP, document management, training management, audit management, design controls, material controls, equipment and facility controls, and change control
- Describe how FMEA can be used to identify corrective and preventive actions, launch improvement plans, and address risk
- Explain SPC terminology, basic concepts, and how to apply it — particularly beyond manufacturing
- Avoid disconnected (and inefficient) management of quality events
- Identify quality issues faster and more effectively
- Capture opportunities for improvement more easily
Although some core concepts from ISO 9001:2015 are used as a framework for discussion, this presentation will be useful to organizations at all stages of their quality journey. By watching our latest webinar “SPC & FMEA: Integrating Systems Thinking into Your Quality Architecture to Drive Improvement”, you’ll be able to identify where to begin, or what to do next to make your quality management system more robust and strategically viable.
Nicole Radziwill is a quality manager and data scientist with more than 20 years leadership experience in software, telecommunications, research infrastructure, and higher education. Prior to joining Intelex, she was an associate professor of data science and production systems at James Madison University, Assistant Director for End to End Operations at the National Radio Astronomy Observatory (NRAO), managed software product development for the Green Bank Observatory (GBO), and managed client engagements for Nortel Networks and Clarify (CRM). She is an ASQ-certified manager of operational excellence (CMQ/OE), an ASQ-certified Six Sigma Black Belt (CSSBB), and contributed to the development of ISO 26000—“Guidance on Social Responsibility.”