Engineer Customer Success into your Quality Framework.
The pandemic taught businesses many things but perhaps the greatest lesson learned was that customer obsession can be a key differentiator in tough economic times. Response and resolution are critical in the digital age – fastest and best experience wins.
Hear from Intelex to learn about incorporating customer feedback into your quality processes for faster, better results and see a live product demonstration on what solutions are available to help you be hyper-customer focused in a digital world. You will learn more about:
- Keeping a pulse on customer sentiment through dashboards and high-level metrics
- Streamlining the complaint process for both internal and external stakeholders
- Driving customer-centric mentality and performance improvements through available tools, such as Nonconformances, Corrective Action Requests, Action Plans, etc.
- Managing ‘closing the loop’ follow-up activities for optimal customer satisfaction
