Championing Customer Centricity for Improved Quality

Engineer Customer Success into your Quality Framework. 

The pandemic taught businesses many things but perhaps the greatest lesson learned was that customer obsession can be a key differentiator in tough economic times. Response and resolution are critical in the digital age – fastest and best experience wins. 

Hear from Intelex to learn about incorporating customer feedback into your quality processes for faster, better results and see a live product demonstration on what solutions are available to help you be hyper-customer focused in a digital world. You will learn more about: 

• Keeping a pulse on customer sentiment through dashboards and high-level metrics  
• Streamlining the complaint process for both internal and external stakeholders  
• Driving customer-centric mentality and performance improvements through available tools, such as Nonconformances, Corrective Action Requests, Action Plans, etc.  
• Managing ‘closing the loop’ follow-up activities for optimal customer satisfaction