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Infographic

While the EU horse meat scandal is often held up as the definitive example of food crime, it's far from being the only one. Around the world, food crime is a massive industry in...
Integrating Quality and Safety in Organizational Culture: A Cross-Industry Look

Insight Report

Quality and safety culture are closely integrated in many industries. Nuclear energy, health care, construction, and petroleum are just a few of the industries in which complex...

Insight Report

Every business wants its customers to be happy with their products and services. Customer complaints must, therefore, be negative events to be avoided at all costs.

But...

Insight Report

The concept of Industry 4.0 has become an important part of the branding of many practices. Among those, Quality 4.0 is prominent as an application of the principles of digital...

Insight Report

Quality Management is about anticipating the consequences of errors, carelessness, and inefficiency, and about putting robust processes...