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How Moss Construction Reduced Health & Safety Incidents by 25% with Intelex
Moss is a leader in the U.S. construction industry, specializing in residential, educational, correctional, public assembly, military, and solar construction projects. This family-owned company has a presence from Florida to Hawaii and has been recognized by OSHA as an elite construction company within the agency's Safety Recognition Program. Moss has grown dramatically from $5 million in 2004 to $3.5 billion, demonstrating how safety serves as a foundation for sustainable growth.
Impact
- 25% reduction in injury frequency from 2017 to 2018.
- 66% decrease in injury-related costs in one year.
- $110,000 saved on hand injury prevention measures.
- 37 minutes saved per claim submission
Outcome
Moss implemented Intelex's EHSQ platform to centralize safety, risk, and claims management. The transition enabled data-driven decision-making, improved incident tracking, and proactive risk mitigation, leading to fewer injuries and cost savings.
The Challenge for Moss
As a rapidly growing construction company, Moss faced challenges with siloed safety data, manual incident tracking, and inefficient claims reporting. Managing incidents required searching through 60 different flat files, making trend analysis nearly impossible.
Their Safety Management System had a good foundation but lacked comprehensive analytical views and predictive analysis capabilities. Moss needed a fully integrated SMS/RMIS (Safety Management System/Risk Management Information System) to proactively prevent incidents and support their aggressive growth trajectory.
“If people aren’t safe on sites and we are not mindful of the environment, our entire business is at risk.”
Bob L. Moss, CEO, Moss
“It used to take our site safety manager 43 minutes to submit a claim. With our Intelex claims management software, that process has been reduced to six minutes.”
Scott Gerard, Vice President, EHS, Moss
“Now that we are able to better analyze, trends are starting to emerge, helping us refine our safety efforts.”
Scott Gerard, Vice President, EHS, Moss
“We've never felt like we've been pushed into a solution. There's a lot of active listening on Intelex's part — listening to understand what the issue is, or what the goal is, and then respond accordingly. It's phenomenal.”
Scott Gerard, Vice President, EHS, Moss
How Intelex Helped Moss
Moss turned to Intelex in early 2016, recognizing not only how the software could benefit their operations, but also that Intelex shared their corporate values and culture. The partnership began with Intelex's EHS Incident Management and Claims Management applications in late 2016, followed by Safety Hazards, Observations, Training Management, and Safety Meeting Management in 2018.
The integrated approach created a feedback loop where all applications share information across the platform. This enabled Moss to move beyond their 14-year-old flat-file processes to a fully integrated platform that provides comprehensive analysis and identifies specific improvement opportunities. For example, data revealed that scrapes and abrasions were largely inflicted on workers' hands while stripping formwork and rigging cranes, leading to the implementation of specially designed, task-specific gloves and rescue-style safety helmets.