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How J.D. Irving Unified Safety Management Across Diverse Business Operations
J.D. Irving Limited is a privately held conglomerate based in Saint John, New Brunswick. Primarily focused on the forestry industry, the company operates a diverse set of businesses, including agriculture, food processing, transportation, and ship building.
Impact
- Implemented a single, integrated EHS incident management solution.
- Improved data insights to help prevent workplace injuries.
- Enhanced compliance tracking with regulatory bodies.
Outcome
J.D. Irving partnered with Intelex for a comprehensive, user-friendly solution to manage incidents, streamline communications, and ensure regulatory compliance, ultimately improving safety and efficiency across all business units.
The Challenge for J.D. Irving
Prior to implementing Intelex, J.D. Irving faced challenges in managing incident reporting and safety compliance across its varied business lines. With operations ranging from small businesses to large-scale industrial sites, the company struggled to find a unified solution that could adapt to each unit's unique requirements. The lack of a centralized system led to inefficiencies, difficulty tracking incidents, and inconsistent regulatory compliance management.
The need for a streamlined, company-wide incident management system became clear as disparate processes hindered data collection and actionable insights. J.D. Irving required a solution that could cater to both their smaller business units and their more complex operations without overwhelming either.
"We found that Intelex has the breadth and depth to handle our complex businesses yet not bog down our smaller businesses."
Darrel Nickerson, Corporate Director of Safety, J.D. Irving Ltd.
"We could also make it easy enough for [our smaller businesses] to manage within the system. It's a great user experience as we try to make sure that we set systems up so they're easy."
Darrel Nickerson, Corporate Director of Safety, J.D. Irving Ltd.
"It's a great user experience as we try to make sure that we set systems up so they're easy, and it's very easy to do that within Intelex because it's very configurable."
Darrel Nickerson, Corporate Director of Safety, J.D. Irving Ltd.
How Intelex Helped J.D. Irving
J.D. Irving implemented the Intelex Incident Management solution in 2011 to consolidate incident tracking and safety compliance across all divisions. The platform allowed the company to capture, analyze, and leverage data to prevent injuries and streamline safety processes.
The company has been partnering with Intelex for seven years. The flexibility of Intelex proved essential in ensuring adoption across the company's diverse business units. The user-friendly interface and customizable configurations made it easy for smaller teams to manage their safety processes while still providing the depth of functionality required by larger, more complex operations.
J.D. Irving expanded its use of Intelex by implementing the Communications application to track regulatory visits and interactions. The tool provided visibility into government inspections, allowing the company to document visits, assign corrective actions, and ensure compliance measures were met efficiently. If severe actions were required, they could be escalated to the appropriate levels within the organization, reducing the risk of oversight.
Beyond the software, J.D. Irving praised Intelex's customer service, citing the responsiveness and helpfulness of the support team. According to Darrel Nickerson, Corporate Director of Safety, "Intelex has a really good group of individuals who are very easy to talk to and very friendly. Anytime you have a problem, you can call and ask. I've never had any issues with anything."