1 877 932 3747
Contact Us
Support Center
How Community Memorial Health Boosted Incident Reporting by 2.2x with Intelex
Community Memorial Healthcare is a nonprofit, independent health system serving the needs of Ventura County, California. It was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. Its mission is to heal, comfort, and promote health in the communities they serve.
Impact
- Increased incident reporting to 2.2 times the previous rate.
- Reduced overdue policies by over 80% within the first few months of implementation.
- Countless hours saved managing documents with Document Control.
- Real-time updates for administration and managers through Dashboards and Reports.
Outcome
Intelex transformed Community Memorial's document management and incident reporting processes, resulting in a 120% increase in incident reporting, an 80% reduction in overdue policies, and significant time savings through automated document control across their 12 clinics.
Intelex Applications
- Audits Management
- Document Control
- Monitoring and Measurement
- Nonconformances
- Supplier Management
- Training Quiz Builder
- Training Management
The Challenge for Community Memorial Health System
Like many medical institutions, Community Memorial manages a large volume of files and documents. However, with multiple offices and information coming from every direction, they struggled to maintain document control policies. Outdated forms and policies required frequent archiving, making it difficult to keep up.
The incident reporting system was also outdated, limiting reporting rates due to its lack of user-friendliness and inaccessibility across 12 clinics. Community Memorial needed a modern system to:
- Manage policies and documents more effectively.
- Streamline incident reporting across the organization.
- Improve visibility across multiple locations.
Additionally, the organization required a training management solution to replace time-consuming paper-based processes, which were difficult to track across multiple locations.
"While we selected the Intelex system to solve some very specific performance issues it turned out to be a culture change instrument as well."
Marsha Parker, Director, Quality and Performance Improvement, Community Memorial Health System
“The real-time dashboard dramatically improved our ability to see when anything was slipping, not only from the administrative perspective, but at the manager and director level as well. Performance information is now transparent, while protected information is kept secure.”
Marsha Parker, Director, Quality and Performance Improvement, Community Memorial Health System
How Intelex Helped Community Memorial Health System
Community Memorial reviewed a number of EHS management software providers before choosing Intelex. Intelex was favored due to its customizable capabilities, as well as extensive dashboard and reporting options. A main selling point for Community Memorial was how Intelex's dashboards have the ability to track the stages of incidents directly on the dashboard.
This has allowed Community Memorial to easily manage the work of their supervisors and move incidents through their system faster. The new solution simplified trend identification and created a positive culture change, with staff now regularly checking emails for assigned tasks. For managers with multiple cost centers, the system has been transformational with custom dashboards helping them stay on top of tasks and trends.
The implementation of Intelex significantly reduced wasted time spent completing reports, with audits now automatically documented and tracked. Mandatory training tracked in Intelex Training Management has further streamlined operations. Most importantly, reporting has revealed trends Community Memorial didn't even know they had prior to implementing Intelex.