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How City of St. Albert Achieved ISO 14001 with Intelex
The City of St. Albert is the fifth-largest city in Alberta, serving a growing population of more than 65,000 residents and over 2,300 local businesses. With 1,000+ permanent and casual employees, the City is recognized for its commitment to operational efficiency, environmental responsibility, and public service excellence.
Impact
- Achieved ISO 14001 certification in under 2 years.
- Reduced audit-related employee hours by 78% in the Transit department and 61% in Public Works.
- Eliminated $14,000 in annual audit costs.
- 80% reduction in nonconformances across key departments.
- Increased training attendance and reduced expired certifications.
- Automated incident tracking and training compliance across departments.
Outcome
By implementing Intelex’s Environmental, Health & Safety (EHS) and Training Management solutions, the City of St. Albert streamlined documentation, reduced audit burden, improved compliance tracking, and ensured workforce readiness, laying a strong foundation for long-term safety and operational excellence.
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The Challenge for the City of St. Albert
Prior to Intelex, the City of St. Albert faced multiple challenges typical of paper-based systems: decentralized documentation, difficulty tracking environmental and safety compliance, and manual workflows that hindered audit readiness. Departments such as Transit and Public Works relied heavily on spreadsheets and paper files, which made identifying nonconformances and preparing for audits time-consuming and error-prone.
The City’s overarching goal was to meet ISO 14001 environmental standards while reducing the operational overhead associated with managing EHS processes. With limited internal resources, the City required a scalable, out-of-the-box system that could be rapidly deployed without excessive customization.
"The truth is in the numbers. After implementing the Intelex system, we’ve seen reductions in nonconformances and audit costs, and achieved ISO 14001 certification in less than two years."
Jeff Yanew, Environmental Coordinator, City of St. Albert
" Intelex has helped quite a bit! We can and have provided auditors ‘read-only’ logins to verify and access our training program. Each department in the municipality can see where their training gaps are in safety orientations and ensure employees complete training requirements.”
Denise Isbister, Health Safety & Compliance Specialist, City of St. Albert
How Intelex Helped the City of St. Albert
Intelex partnered closely with the City of St. Albert to configure and deploy a centralized, cloud-based EHS and Training Management platform tailored to municipal needs. The implementation included Intelex’s Safety Management System, Environmental Management System, and Document Control capabilities.
The results were immediate and measurable. Audit preparation time dropped significantly as digital records and real-time dashboards replaced manual tracking. Departments gained visibility into nonconformances, allowing them to take proactive measures. Training compliance improved with automated alerts and easy-to-access dashboards, reducing expired certifications and increasing attendance.
With enhanced data integrity and streamlined processes, the City was able to eliminate $14,000 in annual audit-related internal resource costs, achieve ISO 14001 certification in under two years, and reduce nonconformances in critical departments by 80%.