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Cermaq is one of the largest fish farming companies in the world, employing 4,200 workers worldwide and producing nearly 158,000 tons of salmon and trout each year through its locations in Norway, Canada and Chile. Cermaq was looking for a Quality Management Software system to help ensure the quality of their products, and turned to Intelex for its Incident Management, Document Control and other applications.

Challenge

  • Make the process of handling customer claims more efficient and effective
  • Handle multiple currency rates more effectively to quicken customer response times
  • Lessen the amount of manual work involved in getting data into their systems

Intelex Solution

  •  Incident Management solution:
    • Safety Management
    • Food Safety Quality and Environment Incident Management
    • Customer Claims
  • Document Control
  • Training Management
  • Sustainability Performance Indicator
  • Audits and Checklists
  • Supplier Relations Management

Results

  • From March 2015 to April 2018, the company has seen a 300-percent increase in incident reporting
  • Reduced dependence on multiple paper-based systems
  • A “single source of truth” allows employees around the world to work together more effectively as a team
  • Quicker response times to customers

Objective

Cermaq was looking for a Quality Management Software system to help ensure the quality of their products. It was important that whichever system the firm chose would work as seamlessly as possible across its global footprint. This approach aligned with a company vision of a smoothly operating global entity that drives efficiencies and savings. Cermaq was also looking to improve on certain aspects of its Quality workflow, including lessening the amount of manual work involved in getting data into their systems.

  • Tore Vaange, Business Systems Consultant

    “We replaced manual spreadsheets and sticky notes. We have a much stronger structure for reporting what is actually going on here. We can pull statistics.”