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Scaling Sustainable Aquaculture: How Cermaq Transformed Global Operations with Intelex
Cermaq is one of the largest fish farming companies in the world, employing 4,200 workers globally and producing nearly 158,000 tons of salmon and trout annually. With locations in Norway, Canada, and Chile, the company generates an operating revenue of $1.16 billion. Cermaq is deeply committed to sustainability and aligns its practices with the United Nations' Sustainable Development Goals to ensure a lasting solution for the world’s food supply.
Impact
- 300% increase in incident reporting.
- Improved handling of customer claims.
- Enhanced efficiency through automation and data accessibility.
- A single source of truth for global teams to access unified, accurate data.
Outcome
Intelex provided Cermaq with a scalable, cloud-based quality and incident management system that reduced manual work, enhanced global data visibility, and strengthened compliance with safety and sustainability standards. By centralizing processes and enabling real-time reporting across all locations, Cermaq achieved higher engagement, faster decisions, and streamlined collaboration.
Intelex Applications
- Safety Management
- Incident Management
- Document Control
- Training Management
- Audits and Checklists
- Supplier Relations Management
- Custom Application for Salt-Water Checklists (Canada-Specific)
The Challenge for Cermaq
Before implementing Intelex, Cermaq faced multiple operational challenges:
- Inefficiencies in handling customer claims due to manual processes.
- Inability to customize incident reporting parameters, limiting data analysis.
- Managing multiple currency rates, which slowed response times.
- Lack of a unified system across its global operations.
- Excessive manual work in collecting and organizing quality and safety data.
Cermaq needed a scalable, cloud-based solution that could streamline operations, support multiple languages, and improve data accessibility.
How Intelex Helped Cermaq
Cermaq adopted Intelex’s Incident Management Solution, ensuring a smooth global rollout. The implementation included three primary applications:
- Safety Management
- Food Safety Quality and Environmental Incident Management
- Customer Claims Handling
By replacing inefficient manual processes such as spreadsheets and paper-based reporting, Cermaq significantly improved operational efficiency and data quality.
Key Benefits:
- Customizable categories for specific processing plants and fish farms.
- Simplified and streamlined customer claims processing.
- Faster and more accurate data retrieval for decision-making.
- Expansion into Document Control, Training Management, Audits & Checklists, and Supplier Relations Management.