How AltaLink Improved Tracking CAPAs and Quality KPIs with Intelex

Impact

• Improved tracking and management of nonconformances, and corrective and preventive actions (CAPAs).
• Enhanced visibility into key performance indicators (KPIs) through dashboards and reporting.
• Streamlined document control and compliance tracking to meet governmental legislation (Bill 198).

Outcome

AltaLink uses Intelex Quality Management, initially implemented in late 2003 to maintain their ISO 9001:2000 certification. This system improves CAPA tracking, enhances performance monitoring, and ensures compliance with industry regulations, resulting in greater efficiency, transparency, and control.

The Challenge for AltaLink

Before implementing Intelex, AltaLink faced significant challenges in tracking and managing nonconformances and corrective actions. The organization needed a solution to:

• Effectively track nonconformances and ensure corrective actions were adequately managed.
• Measure key performance indicators (KPIs) to evaluate the success of various initiatives.
• Maintain complete control over document creation and distribution.
• Ensure compliance with governmental legislation (Bill 198).
• Implement a flexible system that could adapt to future growth and operational needs.

How Intelex Helped AltaLink

To address these challenges, AltaLink implemented Intelex’s Quality Management System with a focus on:

• Document Control: Centralized management of approximately 2,000 documents, ensuring up-to-date access for all employees.
• Training Management & Audits: Effective “train-the-trainers” sessions conducted by Intelex staff, enabling rapid deployment and adoption.
• Nonconformance Reporting & CAPAs: Streamlined tracking and resolution of corrective actions, improving compliance, and accountability.
• Business Performance Management: Intelex’s dashboards and configurable reports provided real-time visibility into key performance metrics.
• Communications Management: Enhanced ability to monitor and document communications related to quality processes and compliance, supporting transparency and internal alignment.
• Ongoing Support: Access to responsive client services, refresher training, and an online resource library to continuously support AltaLink’s evolving needs.

By leveraging Intelex, AltaLink has significantly improved their ability to track, manage, and optimize quality processes, ensuring compliance and operational excellence.