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How Air Liquide Canada Maintains Certification for ISO 9001 with Intelex

Air Liquide is a world leader in gases, technologies, and services for industry and healthcare, with operations in 75+ countries. In Canada, Air Liquide serves as a one-stop supplier for industrial, specialty, and medical gases—delivering end-to-end solutions across the country through an extensive network of 72 stores, distributors, and depots.

From supporting ISO-certified manufacturing processes to supplying trusted welding brands like Blueshield, Air Liquide Canada empowers businesses of all sizes to operate safely, efficiently, and with confidence.

Air Liquide Canada

Impact

  • ~1,500 users accessing the system
  • Maintained ISO 9001 certification 
  • Improved employee ownership over quality processes

Outcome

Air Liquide Canada successfully implemented Intelex's Quality Management System, streamlining audits, nonconformances, and customer complaints, while ensuring continued certification for ISO 9001 and alignment with internal industrial management system (IMS) initiatives.

The Challenge for Air Liquide Canada

As a global leader with a complex operational footprint, Air Liquide needed more than just a standard quality system—they needed a powerful, flexible solution that could replace their aging in-house software while aligning with internal initiatives like their IMS.

Maintaining certification for ISO 9001 was non-negotiable, and so was the ability to customize tools to reflect the nature and specificity of Air Liquide’s varied business lines. Their internal teams also wanted more visibility and ownership of quality processes like customer complaints and nonconformances—something their legacy system couldn’t deliver efficiently.

Without an advanced system, Air Liquide Canada faced challenges in efficiently tracking and resolving customer complaints, which impacted overall quality management and employee engagement.

"We chose Intelex because we believe software should adapt to the company, rather than the company adapting to the software."

Gary Smith, Director of Quality Management, Air Liquide

How Intelex Helped Air Liquide Canada

Air Liquide deployed Intelex’s Quality Management System across its global operations, with approximately 1,500 users engaging with the platform. With a strong focus on the Quality Nonconformance and Audits modules, Intelex helped the organization streamline quality processes, enhance transparency, and support continuous improvement.

The system gave employees the ability to log, track, and follow up on customer complaints and nonconformances, empowering them to take full accountability for quality outcomes. It wasn’t just about implementing software—it was about enabling a mindset shift, where quality became everyone’s responsibility.

Thanks to strong training and technical support from Intelex, adoption was smooth, and the platform quickly became a trusted part of daily operations.

Air Liquide Canada continues to work closely with Intelex to customize the solution for future safety and environmental management needs.

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