Tailored Support to Maximize Your Intelex Investment
Choose from four expert-led courses tailored to your needs and schedule. Learn industry best practices in hands-on, collaborative sessions that empower your organization to achieve immediate results and long-term success.
Learn more below
Learn more below
Learn more below
Learn more below
Consulting on Demand
Customizable and targeted guidance through pre-purchased consulting hours.
Get instant access to expert advice, tailored solutions, and flexible support – exactly when you need it, without the overhead of traditional consulting.
- Quick access to specialized professionals
- Flexible and scalable support to adapt to your requirements
- Customizable and targeted guidance to serve specific business needs
- Faster time to value accelerating implementation, decision-making, and measurable outcomes
See How Intelex Services Can Help You
Häufig gestellte Fragen
Intelex Services offers expert support through hands-on, collaborative sessions designed to address your specific questions. Our experts bring industry best practices to your team, ensuring immediate impact and optimizing your system to meet your needs. We offer four primary services: Consulting On Demand, Training, Config Clinics, and ILX-pert Sessions. Intelex can also provide further support tailored to your requirements.
- Enhanced form & workflow configurations
- Customized reporting & dashboard development
- Help with data imports & API connectivity (using ILX object model)
- Guidance on administration & maintenance for the ILX platform
- Help with patching up On-Premise
- And more!
10 hours.
Service Level Goal (SLG) is for a consultant to reply within 10 days & for work to begin within 12 days.
You will be invoiced for the full amount of hours purchased upon signing of the SOW, and then the hours are reduced as the Consultant bill for their work in 15-minute increments.
All COD hours expire 12 months after the date of purchase.
Training Services
Unlock Potential: Expert training tailored to your team’s success.
Empower your team with expert-led, customized training that drives real-world results and measurable success.
- Maximize impact with tailored content to meet your needs and skill gaps
- Delivered by seasoned professionals offering insights that go beyond theory
- Multiple formats available to learn at your own pace and convenience
- Engaging, interactive sessions that focus on real-world applications
- Ensures employees can immediately implement what they’ve learned.
See How Intelex Services Can Help You
Häufig gestellte Fragen
Intelex Services offers expert support through hands-on, collaborative sessions designed to address your specific questions. Our experts bring industry best practices to your team, ensuring immediate impact and optimizing your system to meet your needs. We offer four primary services: Consulting On Demand, Training, Config Clinics, and ILX-pert Sessions. Intelex can also provide further support tailored to your requirements.
You will be assigned an Intelex Training specialist who will first reach out to schedule a Training Planning call to review your specific learning goals, review the experience, and solicit your questions. Sessions consist of a mix of theory and hands-on practice, resulting in an impactful experience, and two key deliverables: a recording of the session and a PowerPoint presentation in editable format that can be used as a refresher or to conduct further training internally.
We also host on-site training! Reach out to learn more.
Yes, click here to view.
The cost of the training is per session. We do not have a maximum limit of participants but do encourage you to be mindful of individual experience when organizing your attendee list. Your Intelex Training Specialist can also provide guidance on optimal number of participants based on the session and your desired learning objectives.
Config Clinic
Flexible Workshop to Meet Your Need.
Dive deeper with a dedicated expert for a 1-3 day workshop—onsite or virtual—ensuring top-tier support and knowledge sharing.
- Customized workshop based on your system and needs
- World-class technical guidance to help with improvements
- Changes in real-time so you see improvements as they happen
*Not currently available to customers in APAC
See How Intelex Services Can Help You
Häufig gestellte Fragen
Intelex Services offers expert support through hands-on, collaborative sessions designed to address your specific questions. Our experts bring industry best practices to your team, ensuring immediate impact and optimizing your system to meet your needs. We offer four primary services: Consulting On Demand, Training, Config Clinics, and ILX-pert Sessions. Intelex can also provide further support tailored to your requirements.
The main difference is that these are dedicated sessions with an Intelex technical expert which can be scheduled with your team at a time and place that suits your needs. These sessions are custom-tailored to the needs of our valued customers, providing in-depth support. In contract, standard Intelex support is on-demand for quick assistance, with a more limited scope, less preparation time and less emphasis on training your team to impart knowledge effectively.
Depending on your needs, you can schedule a follow-up session or contact your Intelex representative to explore other service options that may better align with your requirements. Our goal is to ensure your system is working as desired and we will partner with you to make sure you are fully satisfied.
Yes, our experts have a wealth of industry-specific knowledge and can customize the session based on your industry and needs. Depending on your desired outcome, there may be other service offerings that may be suitable as well.
The following would be out of scope for these sessions, but eligible for other Intelex service offerings – reach out to learn more!
Any Configuration needs or additional support outside of the allotted session
- Scoping or formal projects
- Any patch updates or site copies
- Installing any new applications or integrations
- Formalized/structured training sessions beyond the duration of the session
- Technical support for the customer outside of the session and subsequent follow-up email
- New application implementation
Config Clinics are designed for topics that require a deeper dive than what is outlined above for the ILX-pert session, and can be completed within a 1–3-day timeframe. If your needs overlap with another Intelex offering, the other offering may be a better fit. Please reach out if you have further questions!
ILX-pert Session
Customized, Dedicated Session With Immediate Results – All In 2 Hours or Less.
Address your needs with a remote Intelex expert session and learn industry best practices your team can use right away.
- Building or completing a report or dashboard
- Troubleshooting workflow conditions
- Minor configuration adjustments to apps
- Troubleshooting an import
- Verifying functionality
*Not currently available to customers in APAC
See How Intelex Services Can Help You
Häufig gestellte Fragen
Intelex Services offers expert support through hands-on, collaborative sessions designed to address your specific questions. Our experts bring industry best practices to your team, ensuring immediate impact and optimizing your system to meet your needs. We offer four primary services: Consulting On Demand, Training, Config Clinics, and ILX-pert Sessions. Intelex can also provide further support tailored to your requirements.
The main difference is that these are dedicated sessions with an Intelex technical expert which can be scheduled with your team at a time and place that suits your needs. These sessions are custom-tailored to the needs of our valued customers, providing in-depth support. In contract, standard Intelex support is on-demand for quick assistance, with a more limited scope, less preparation time and less emphasis on training your team to impart knowledge effectively.
Depending on your needs, you can schedule a follow-up session or contact your Intelex representative to explore other service options that may better align with your requirements. Our goal is to ensure your system is working as desired and we will partner with you to make sure you are fully satisfied.
Yes, our experts have a wealth of industry-specific knowledge and can customize the session based on your industry and needs. Depending on your desired outcome, there may be other service offerings that may be suitable as well.
The following would be out of scope for these sessions, but eligible for other Intelex service offerings – reach out to learn more!
Any Configuration needs or additional support outside of the allotted session
- Scoping or formal projects
- Any patch updates or site copies
- Installing any new applications or integrations
- Formalized/structured training sessions beyond the duration of the session
- Technical support for the customer outside of the session and subsequent follow-up email
- New application implementation
Here are some examples of the types of questions that would work well for this session, but this is not an exhaustive list. Since not all configuration changes are “quick and easy” and depending on complexity, a separate engagement may be required to complete additional work.
- How do we allow a designated group to see a set of Injury records?
- How do we add a new grid to an existing form in Intelex?
- I can’t get x report to show what we want to see. What can we do to fix this?
- What can we do to enhance x dashboard’s performance? It’s slow to load.
- We can’t get a field to populate on a notification email. What can we do to fix this and collect the right data?
- How do we add additional recipients in a workflow email notification?
- What best practice tips do you have for ‘Update’ type imports?
- How do we send reminder notifications for overdue action items?
- We would like to make some changes to an inventory view to make it easier to navigate. What do we need to do to make our changes and what tools are available to us?
Here are some examples of topics that would work well for this session, but this is not an exhaustive list. Depending on the specific requirements, a separate engagement may be required to complete additional work.
- Help on building or completing a report or dashboard
- Help on troubleshooting/correcting a Workflow condition/logic
- Help on minor configuration additions or minor adjustments to objects/applications
- Help to build or troubleshoot an import
- Help on verifying expected functionality
There is no set limit – as many as can fit in your conference room or can join our video call are welcome. Our goal is to help you and your team address your needs while providing hands-on experience and training. You determine the right number of team members to attend, and we will make sure they are up to speed and can build on their knowledge going forward.
Raise the Bar With Your Intelex System and Know-How
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“Compliments to our solution engineer—she was an absolute star! Very productive engagement.”
Fortune 500 Auto Manufacturer
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“We really appreciated the preparation that went into this session. It was a very effective use of time for our team.”
Top 5 Global Healthcare Provider
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““I really feel that this session was customer oriented with a positive willingness to find “the way” to resolve our challenges in a programmatic fashion.”
Top 15 US Oil & Gas Producer