Intelex Technologies ULC

Customer Complaint Management Software

Intelex Customer Complaint Software identifies and analyzes customer complaints and allows you to act on them sooner to reduce the number of customer escapes and gain increased visibility into common customer issues.

  • Capture and track all customer complaints
  • Analyze complaint data for trends
  • Build Action Plans from complaint insights
  • Use Insights to correct and prevent reoccurrence

Try Intelex Customer Complaint Management Software for Free

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Customer Complaint Management Software Builds Customer Loyalty

Voice of the Customer (VoC) is critical to improving a quality management program.
Capture and analysis of customer complaints improves quality outcomes and
maintains customer satisfaction and loyalty.

Customer Complaint Management Software
Increase Visibility

Customer complaint data is centralized, tracked and reported from within a single system of record, increasing visibility and availability while helping you identify patterns and accelerate action planning to address them.

Customer Complaint Management Software Features

Centralize customer complaint data and create customized workflows to
manage complaints from their identification through to analysis and final resolution.

Customer Complaint Management Software

Identify Customer Complaints

Efficiently capture complaint details, categorize by type and severity and then attach any associated documents for record keeping and audit purposes.

Trusted by over 1,400 clients and 3.5 million users worldwide

Shelly Hoppe, Quality Manager at supplier AdvancePierre Foods, describes how Intelex has
successfully enabled them to manage their quality incident processes for a reduction in both
customer complaints and product non-conformances.

Get to know our clients and the difference
Intelex has made in their organizations.

Intelex Technologies ULC

  • We’re discussing best practices, upcoming projects. We’re learning from each other. We have the same KPI related to transparency, safe workplace and quality.
    Tore Vaange
    Business Systems Consultant
    Cermaq

  • We moved to Intelex to be able to become more advanced with our data & statistics along with getting information to our VPs and other stakeholders as well as help our field users with a system that is more simple and tailored to their needs.
    Boart Longyear

  • The Intelex QMS and their top-notch customer support have helped us build superefficient and extremely effective Quality System processes to help our organization move forward at a faster pace. Intelex has taken our questions and concerns to heart and helped customize systems that work for us.
    Jason Usilton
    Quality Supervisor
    SDI
Subaru
Campbell's Soup
Agnico Eagle
Virgin Atlantic
Air Liquide
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