Increasing Margins Through Cost of Poor Quality (COPQ)
Quality professionals constantly struggle with getting buy-in from upper management. This is mainly because they have a hard time quantifying the Cost of Poor Quality (COPQ).
This webinar discusses the importance of COPQ and provides insight into how you can quantify and leverage COPQ to directly impact efficiency and profitability both within your quality management program and across your business.
Watch this webinar and you will learn:
The importance of getting buy-in for your QMS across the company - not just from upper management.
What are the key contributors of customer dissatisfaction
How to associate a dollar figure based on COPQ (i.e. the pains of a business)
How quantifying COPQ will enable continuous improvement across your business
Quality professionals interested in building a business case to support more Continuous Improvement activities within their organization. See suggestions of where to focus efforts to get substantial returns of investment based on research.
Meet the Presenters
Adam Stephenson, Product Manager
Adam Stephenson is Intelex’s Product Manager for Quality and Supply Chain Management solutions. After leaving manufacturing in 2009, he became a Consultant and implemented Quality Management System software for a variety of industries following ISO 9001, ISO/TS 16949, AS9100, ISO 13485, and FDA requirements. He has worked for manufacturing companies in Quality, Project Management and Consulting capacities. This experience has provided beneficial insight into business needs and the “real world” solutions for them. He is a certified ISO 9001:2008 Lead Auditor and is proud to provide solutions that help organizations be more profitable.
Peter-Elias Alouche, Quality Practice Manager
Peter-Elias Alouche is Intelex’s Quality Practice Manager with our Market Strategy team and the Communications Chair with ASQ Toronto. He has over 14 years of work experience in a variety of industries ranging from power generation and utility sectors to manufacturing of industrial inkjet systems and injection molding systems. He has primarily worked for small to medium sized manufacturing companies in Engineering, Quality, and New Product Development capacities. He is passionate about emerging technologies and the intersection of engineering and business.
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