On-Demand Webinar

The #1 Skill You Need for Investigative Interviewing

If you asked a group of workplace accident root cause investigators what the most important interviewing skill is, the answer you would most likely get is, “Asking the right questions.” Most believe they should develop a list of questions beforehand to help get to the bottom of an incident. However, this is not the best approach, with the fundamental flaw being that it is impossible to know the right questions to ask when you haven’t even heard what the interviewee saw or knows.

So, what is the number one skill for investigative interviewing? Effective listening. Only through this tactic will you be able to know the “right” questions to ask. In fact, the only question you need to know going in is: “Tell me, from start to finish, what you observed the day of the incident.”

By watching this webinar, you will learn:
  • What effective listening is
  • How to gauge your own skills with a self-assessment exercise, and
  • Practical tips to improve your effective listening skills.


H&S professionals interested in learning how to do better investigative interviewing and improving the results of their cause analysis.


Barbara Carr
Barb Carr is a TapRooT® Instructor and Editorial Director for System Improvements, Inc./TapRooT®. With a background in legal, Barb has a B.S. in psychology, and trained with the National Forensic Science Technology Center. She is the co-author of “TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills” (2017), and co-developer of the TapRooT® Effective Interviewing and Evidence Collection course.  

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