Exceeding customer expectations continues to be an overarching goal for most organizations. In fact, in recent years, businesses have incorporated the Voice of the Customer (VOC) to shape and measure customer satisfaction.
From a tactical perspective, they achieve this by leveraging customer complaints software. These applications are designed to: capture detailed product and experience-focused information, transform inputs into action plans and provide nonconformance and corrective action reporting to analyze feature and process failures.
By downloading our eGuide, How Customer Complaints Software Helps You Capture Voice of the Customer, you will learn the following about customer complaints software: a) the information types that are captured, b) the types of action plan information that are required to create a plan of action and c) key information needed to capture for both nonconformance and corrective action reporting.
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