Insight Report

Building a World-Class Safety Culture

The term “human error” is often used to explain the cause of a workplace accident. It suggests that a worker, either through carelessness or neglect, made a poor decision that resulted in an injury or fatality. When we hear “human error,” we might take some comfort in the assumption that there was a defined way the task ought to have been performed but that the worker simply didn’t do their job properly. If they had just followed the rules and procedures, there would have been no problem.

Yet a worker’s ability to make the right decision is only as good as the system in which they work. Poor equipment design, lack of training, and lack of leadership initiative in driving safety values can all create variability within the system that hinders workers’ abilities to make critical decisions and avoid safety incidents.

In the new Intelex Insight Report Building a World-Class Safety Culture: Eliminate Opportunities for Workers to Choose Risk, Health and Safety expert Scott Gaddis, Vice President and Global Practice Leader—Safety and Health at Intelex Technologies ULC, shows you how decisions to perform unsafe acts are directly linked to the work systems in which the workers reside, and how process upset is a major variable in successfully controlling incidents.

You’ll learn about:

  • The distinction between latent, armed, and active errors.
  • How operational errors are symptoms of underlying system failures.
  • The important features of Hierarchy of Controls and Inherent Safe Design.
  • How to build a safety system that integrates the work environment, people, behavior, and leadership.

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