Works with Application Support to facilitate the resolution of client technical problems.
Consistently delivers high-quality services to our clients.
Assists in the management of client expectations within the parameters of the agreement.
Identifies success story candidates for announcement to client community.
Travel to client locations within the Europe, Mid-East and Africa (EMEA) region and occasional North America travel as required. Expected travel – 30-40%.
Reports to the Director, Global Services EMEA
Skills & Work Traits:
History of demonstrated success in driving and delivering strong organizational results
Logical problem-solving approach, ability to clearly communicate business problems and proposed solutions to the client.
Strong interpersonal and communication skills, with the ability to present in a group setting.
Experience building internal and external relationships and managing difficult personalities or situations.
Self-motivated to develop and maintain skill set and product knowledge.
Professional self-starter, able to work collaboratively with others.
Prior experience with configuring software
Experience working with application requirements
Prior experience working in an environment where time management and tracking was required.
Prior understanding of relational database management systems.
Experience working with application architecture.
Prior experience with MS Office.
2 years+ consulting experience in a client-facing, software delivery environment.
Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification
With more than 1000 clients and one million users, Intelex Technologies ULC. is a global leader in Environmental, Health, Safety (EHS) and Quality management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g. ISO 9001, ISO 14001 and OHSAS 18001) and regulatory requirements. Intelex is one of Canada’s most highly awarded and fastest-growing tech companies and has been named one of Canada’s Most Admired Corporate Culture, Best Managed Companies in Canada, one of the fastest growing companies in PROFIT Magazine, as well as one of the country’s top employers by Aon Hewitt and Best Small and Medium Employers. For more information, visit www.intelex.com