Consultant

Job Department: 
Customer Engagement

Position Overview

As part of the Rapid Deployment division of Customer Experience , the Consultant is responsible for leading small to mid-size projects through an Intelex software implementation.

Responsibilities and Deliverables

Project Management/Project Accounting

  • Leads multiple, concurrent small to mid-size implementation projects.
  • Completes all tasks and activities as required for client implementations including the enhancement of the solution.

Training Delivery

  • Develops client-specific training programs during the project implementation.
  • Delivers onsite/remote training.

Analysis and Solution Definition

  • Facilitates enhancement gathering sessions with clients in order to identify business objectives.
  • Conducts review meetings to ensure enhanced system meets all requirements.
  • Effectively applies an industry standard implementation methodology and enforces project standards.

Technical Recommendation and Testing

  • Serves as subject matter expert
  • Supports System Integration and User Acceptance Testing.
  • Understands product release and patch process, planning potential client impact accordingly.

Project Execution

  • Advises clients on project approach and articulate the impact of changes to project timelines and resources.
  • Manages client expectations
  • Adheres to project scope, deadlines and schedules.

Organizational Alignment

  • Reports to the Manager, Rapid Deployment 

Qualifications

Skills & Work Traits

Required:

Skills & Work Traits

  • Logical problem-solving approach, ability to clearly communicate business problems and proposed solutions to the client.
  • Strong interpersonal and communication skills, with the ability to present in a group setting. 
  • Able to mitigate past difficult personalities or situations. 

Technical Competencies

Required:

  • Prior experience with MS Office

Preferred:

  • Prior experience with SQL 
  • Prior experience with Salesforce 
  • Prior experience with JavaScript, HTML, XML 
  • Prior experience with MS Project 
  • Prior experience with MS Visio 
  • Prior experience with GoToMeeting (Webex, etc)

Experience

Required:

  • 1 – 2  years experience in a client-facing, software environment.

Preferred:

  • Knowledge of Environmental, Health & Safety and/or Quality Management Systems

Education

Required:

  • Completed post-secondary education or equivalent experience. 

Preferred

  • Project Management Courses
  • Software Coding Courses

Other Requirements

  • Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification

Company Overview

With more than 1,300 clients and 1.6 million users, Intelex Technologies Inc. is a global leader in environmental, health, safety and quality (EHSQ) management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g., ISO 9001, ISO 14001, ISO 45001 and OHSAS 18001) and regulatory requirements. Intelex is one of North America’s fastest-growing tech companies who has recently been recognized as a Great Place to Work for over 7 years, Best Workplace in Technology, Best Workplace for Millennials and Canadian HR Team for fewer than 500 employees and has been recipient of Waterstone’s Most Admired Corporate Cultures award, and Deloitte’s Best Managed Companies award. For more information, visit https://www.intelex.com/careers or see what our employees are saying by following our #ProudIntelexian hashtag.

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