Customer Complaint Management Software
Intelex Customer Complaint Software identifies and analyzes customer complaints and allows you to act on them sooner to reduce the number of customer escapes and gain increased visibility into common customer issues.
- Capture and track all customer complaints
- Analyze complaint data for trends
- Build Action Plans from complaint insights
- Use Insights to correct and prevent reoccurrence
Customer Complaint Management Software
Builds Customer Loyalty
Voice of the Customer (VoC) is critical to improving a quality management program. Capture and analysis
of customer complaints improves quality outcomes and maintains customer satisfaction and loyalty.
Customer Complaint Management Software Features
Centralize customer complaint data and create customized
workflows to manage complaints from their identification through to analysis
and final resolution.
Identify Customer Complaints
Efficiently capture complaint details, categorize by type and severity and then attach any associated documents for record keeping and audit purposes.
Analyze and Prioritize
Analyze customer complaints to identify frequency and severity, then assign criticality and prioritize for follow up and corrective action.
Develop Action Plans
Attach customer contacts and product lists, associate nonconformance reports and then develop action plans that address customer identified nonconformances both correctively and preventatively.
Managing Customer Complaints is Critical to a Culture of Quality
Knowing what your customer thinks about your products and what issues they may be experiencing is invaluable to the success of your quality program and the strength of your brand.
Streamline the planning and execution of quality management processes and controls.
Track quality KPIs, manage nonconformances and maintain compliance.
Implement tactical and strategic action while sharing knowledge and best practices for continuous improvement.
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Trusted by over 1,400 clients and 3.5 million users worldwide
Trusted by over 1,400 clients and 3.5 million users worldwide
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We’re discussing best practices, upcoming projects. We’re learning from each other. We have the same KPI related to transparency, safe workplace and quality.
Tore Vaange
Business Systems Consultant -
We moved to Intelex to be able to become more advanced with our data & statistics along with getting information to our VPs and other stakeholders as well as help our field users with a system that is more simple and tailored to their needs.
The Intelex QMS and their top-notch customer support have helped us build superefficient and extremely effective Quality System processes to help our organization move forward at a faster pace. Intelex has taken our questions and concerns to heart and helped customize systems that work for us.
Jason Usilton
Quality Supervisor