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We are committed to ensuring our clients are completely satisfied with the quality of the products, services, and support they receive on an ongoing basis.

Our commitment to our clients can be broken down into six main objectives.

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1.    Exceptional Service

Our team is committed to providing you with expert advice, ongoing support, and valuable suggestions to ensure your organization is getting the most out of the Intelex system. From the very beginning, through implementation and beyond, we are here to offer the most advantageous solutions to meet your needs. We have been building relationships with clients all over the world since 1992 and have remained dedicated to doing everything we can to make every implementation as positive and successful as possible. This is why the Intelex Team is #1 on the Top 10 Reasons to Choose Intelex.

2.    Availability of Product Expertise

We have a team of subject matter experts who are skilled, forward thinking, and ready to help you achieve your goals. We have helped over 500 customers implement the Intelex system, each with their own unique business needs. Whether you're looking for a system to meet regulated standards or beginning a new corporate initiative, we have knowledgeable and experienced team members focused on a variety of industries who are here to help with all of your EHSQ and Business Performance needs. We have customers in a wide variety of industries including Energy, Government, Healthcare, Manufacturing, Aviation, Food & Beverage, and Education. View a complete list of our clients, by industry.

3.    Ongoing Access to Training and Resources

Intelex-Exchange is a one-stop shop for our customers. It's an online community where Intelex users can collaborate with the community and access hundreds of free resources:

  • register for and view previously recorded webinars;
  • download free reports and dashboards;
  • create a profile and connect with the Intelex team and other Intelex customers;
  • participate in discussion forums;
  • access training documents, release notes, and technical support;
  • and stay up-to-date on Intelex updates and upcoming events.
4.    Timely Implementation

When you become an Intelex client, we will do everything we can to help you implement and roll out your new system as quickly as possible. No matter how big or small your need, we don't hand over solutions without providing full support. Our team of experts will work with you to separate the project into phases and prioritize those phases, ensuring a smooth implementation plan that works best for you.

5.    Collaborative Network of Users

We host an annual User Conference in Toronto, Canada, for all Intelex users. In 2010, over 100 delegates came to Toronto from all over to world to spend two-and-a-half days together sharing their success stories with the Intelex User community, exchanging best practices, and participating in Intelex training workshops. We also host smaller local user conferences in North America and Middle East, where our users have come together to meet other Intelex Users in their very own neighbourhood. Between conferences, Intelex users stay connected via our online portal, Intelex-Exchange.

6.    Open Feedback

An integral part of our commitment to you is providing open lines of communication. We won't disappear after you've rolled out the Intelex system to your locations. We will remain in constant dialogue with you via Intelex-Exchange and the Intelex Client eNewsletter. Intelex Account Managers, Global Services & Support, and Client Relations team all welcome your feedback and suggestions. We encourage you to keep in touch and let us know if there's anything we can do to help enhance your use of the Intelex system. Many of our upgraded features come from open feedback!

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