INTELEX'S APPROACH TO CUSTOMER SUPPORT

Intelex is committed to providing world-class environmental, quality, health & safety, and business performance management software with a customer service experience to match!

To ensure our clients get the most out of their investment, Intelex utilizes a multi-faceted approach to customer support.

Your Customer Support Plan

The Kick Off Call - Every new Intelex customer receives an Intelex Kick-Off Call. During this call, your account executive and assigned client services representative will identify your implementation needs and create a timeline that works for your organization.

System Training - Since the Intelex System uses the familiar feel of a web-browser interface, most new users find the system very user friendly; and therefore, do not require significant training.

Intelex does provide on-site and online training for those clients that wish to receive hands-on training and further their skills in each system and/or module.

• Onsite Training - Training is provided by your client services representative. Our training sessions are tailored to provide and in-depth, walk-through of the Intelex System your organization has implemented.

  Certified Intelex "train the trainer" courses are also available.

• Online Training - Training is delivered remotely, by your client services representative, using web-conferencing software. Online training sessions can be delivered to many different users at multiple locations simultaneously.

  Our online training sessions are tailored to provide and in-depth, virtual walk-through of the Intelex System your organization has chosen to implement.

  Automated remote training is also available for general users.

Help Desk – The Intelex Help Desk is available for ongoing customer support from 7:30am to 8:00pm Monday through Friday.

Intelex Support Portal - Easy-to-use, online help documentation is available through the online Intelex Support Portal. All of our online documentation is updated on a regular basis to ensure accuracy.

Instructional Webinars – The Intelex Client Services Department regularly hosts online training sessions that are open to all of our clients. Many of these instructional webinars are posted on the Intelex-Exchange for our customers to view at their convenience.