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CUSTOMER MANAGEMENT
The Intelex Customer Management System addresses customer management needs and enables
the scheduling, tracking, and analysis of customer records. This software solution
was designed to enable small, medium, and enterprise-sized organizations to easily
identify, track, and evaluate nonconformances and generate appropriate management
reports.
FEATURES
- Manage Customer Details
Easily categorize and access customer details such as name, contact number, address,
etc.
- Track Follow-Up Actions
Schedule and assign follow-up actions including centralized supplier nonconformances
and corrective/preventive actions.
- Automated Follow-Up Notifications
Follow-up actions are delegated via email notifications and web-based data collection
screens.
- Track Issue Resolution Cycle
Tracks person responsible with required procedures, frequencies and next dates.
- Escalating Email Notifications
Send automated, escalating email notifications to person responsible.
- Document Management
Manage an unlimited number of document attachments for instructions, procedures,
images (photos), PowerPoint Files, and other information.
- Measure Success
Measure the effectiveness of specific corrective actions and follow-up actions
over time.
- Create Real-Time Reports
Produce enterprise-wide, real-time reports by supplier, department, or facility.
- Set Security Controls
Establish security controls by individual employee, workgroup, department, or
location.
The Intelex Customer Management System is available on its own or as part of the
Intelex Quality
Management and
Integrated Management Systems.
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Over 400 companies world-wide have experienced improved EQH&S performance after implementing Intelex’s web-based software.
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