Intelex has developed an array of solutions that meet the unique needs of businesses operating within aviation, aerospace and related sectors including aerospace manufacturers, airlines, and airports. With an extensive and growing list of Intelex customers within this sector, we’ve developed intimate industry knowledge of the unique needs, challenges and opportunities that face these businesses, including all environmental, health, safety (EHS) and quality management concerns.
Aerospace Manufacturers and Suppliers For businesses that assemble large, complex aerospace products, and for all companies across their supply chain and vendor base, quality comes first. And any aerospace manufacturer or supplier knows that to do business, the widely adopted AS9100 standard established by the International Aerospace Quality Group (IAQG) is the gold standard. While many aerospace manufacturers have achieved or are seeking to achieve AS9100 certification, requirements for certification are evolving.
AS9100C Quality Management System
Whether an aerospace manufacturer or vendor has already achieved AS9100B certification (the last version of the standard) or is in the process of getting certified, recent changes have presented new challenges to becoming AS9100 certified.
As of July 2011, AS9100C is the new standard for aerospace manufacturers. This “C” iteration broadens the scope of the standard and, critically, requires a certified organization to expand its capacity to identify and manage risk, particularly across its supply chain and vendor base.
If you are already AS9100B certified and preparing to meet the new AS9100C requirements, or are attempting to get certified for the first time, Intelex’s AS9100C Quality Management System, coupled with our expert solutions specialists with years of experience serving businesses in the aerospace sector, is configured to help you achieve sustained compliance with key AS9100C requirements.
Key Components and Functionality
Risk Management Identify and proactively manage risk by gaining a comprehensive, real-time bird’s eye view of the status of nonconformances as well as corrective and preventive actions. Automatic email notifications advise responsible staff of pending and overdue activities, and escalate up through the chain of command to ensure nothing slips through the cracks.
Supply Chain Management Take a complete lifecycle approach to all elements supply chain management, from initial vendor registration and setup, to ongoing supplier performance assessment, to implementing corrective/preventive actions and measuring the success of those actions across your entire supply chain and vendor base. Register and categorize suppliers by company name, supplier number, performance rating; track supplier nonconformance details including product ID, category, and description; report on root causes and corrective actions and authorize claim amounts; and streamline supplier management workflow by tracking all supplier/vendor data in a central portal that's accessible organization-wide.
Measurement, Analysis and Improvement Automate efforts related to scheduling and tracking maintenance, calibrations, inspections and other processes linked to equipment inventory. Effortlessly search, sort, filter, trend and analyze historical information to avert the delivery of nonconforming product.
Quality Objectives and Targets Simplify the quality objectives identification process and provide automated results tracking within a centralized system. Create a quality objective and target for specific aspects as well as target dates for achieving each objective, and expand quality objectives to meet AS9100C requirements, including:
Product and personnel safety.
Reliability, availability and maintainability.
Producibility and inspectbility.
Suitability of parts and materials.
Selection and development of embedded software.
Recycling or disposal of products at the end of their lifecycle.
Document Control Maintain a centralized, audit-ready repository of all documents used across your organization that is easily accessed by all employees at all locations. Centralize and access all documents related to quality management and AS9100C certification, including plans for continuous improvement, and evidence of the evaluation and effectiveness of plans, as well as procedures for addressing nonconformances, supply chain traceability, and product recalls.
Safety Management Comprehensive safety management to protect frontline employees is absolutely essential within aerospace manufacturing facilities. Intelex safety management solutions provide the tools to ensure all sites feature the safest conditions for employees and help businesses minimize lost time, insurance claims, accidents, injuries and fatalities.
Key Components and Functionality:
Incident, Near Miss and Dangerous Condition Reporting Record, track and report incidents and near misses and easily calculate KPIs such as Total Injury Rate and Lost Time Accidents. An intuitive user interface boosts adoption from frontline employees, ensuring your business is able to proactively mitigate risks by analyzing comprehensive analytics and identifying trends.
Safety Hazards and Risks Assessment Capture behavioral observations and facilitate the identification, scoring, ranking and mitigation of existing and potential safety risks and hazards throughout your facilities.
Safety Hazards Root-Cause Analysis and Corrective Action Management Perform accurate root-cause analysis through compressive reporting and real-time dashboard and scorecard tools. Automate and assign corrective and preventive actions to employees and track completion over time.
Airlines For airlines, the safety of passengers and crew is paramount. Intelex has assembled safety management system (SMS) solutions that address incidents/occurrences, audit, training, real-time risk assessment, and other air and ground-related safety proceses for airlines around the world. All solutions meet Flight Data Integration requirements and interact directly with flight data systems to push and pull critical information into any aspect of an SMS (e.g. flight numbers, times, crew etc.)
Any installed SMS has the option of maintaining one of many fully configurable incident- occurrence forms. A company can make the decision to hold all occurrences in a single dynamic form, or configure a few separate forms to handle Air Safety, Ground Occurrence, Security Incidents etc. A configured SMS also has the ability to hold user-defined or inspections and checklists mandated by regulations. Intelex’s Audits/Inspections application can be pre-loaded with IOSA checklists as well as any company-specific inspection activities. Both incidents and inspections can draw from a centralized risk assessment matrix that that allows the SMS to define risk scores for any record from a configurable yet standardize risk assessment tool.
Safety Management Intelex excels at providing comprehensive safety management solutions, and our years of experience working with high-profile clients in the airline industry have attuned us to the unique safety management needs of this sector. We provide solutions that meet Operational Safety Audits requirements and help assess the operational management and control systems of your airline.
Key Components and Functionality
Audit Management Fulfill all requirements associated with IATA Operational Safety Audits (IOSA) with streamlined scheduling, tracking, data collection and reporting for an unlimited number internal or external audits. Easily view and access audit details by type, scope, objective, results, and required follow-up actions, all from a centralized, web-based platform.
Training Management Schedule, track and report on employee training, licensing, certifications and qualification for individual employees, contractors or workgroups to ensure all employees meet and exceed training requirements, thereby ensuring the highest level of air safety. Develop custom training quizzes to ensure airline-wide employee competency.
Reporting Use Intelex reporting tools to effortlessly complete Air Safety Reports, Ground Observance Reports, and Occurrence Reports, and compile and print required reports as needed with the click of a button.
Occurrence, Incident, Near Miss and Dangerous Condition Reporting Record, track and report incidents and near misses and easily calculate KPIs such as Total Injury Rate and Lost Time Accidents. An intuitive user interface boosts adoption from frontline employees, ensuring your airline is able to proactively mitigate risks by analyzing comprehensive analytics and identifying trends.
Hazards and Risks Assessment Capture behavioral observations and facilitate the identification, scoring, ranking and mitigation of existing and potential safety risks and hazards.
Root-Cause Analysis and Corrective Action Management Perform accurate root-cause analysis through compressive reporting and real-time dashboard and scorecard tools. Automate and assign corrective and preventive actions to employees and track completion over time.
Airports For airports, complete, comprehensive safety must be an integral part of organizational culture. Airports must go to extraordinary lengths to ensure all operators, air traffic controllers, resident airlines, pilots and staff are provided the highest level of occupational safety conditions. Our systems will help your airport meet IATA’s best practices in airside safety, and to minimize the costs associated with maximal safety.
Safety Management With Intelex’s safety management system, airports gain a systematic approach to managing safety, with supporting tools to manage the necessary organizational structure, accountabilities, and policies and procedures the International Civil Aviation Authority (ICAO) has outlined.
Key Components and Functionality
Threat and Error Management Proactively mitigate the chance of airside occurrences and gain a complete, real-time perspective on the status of threats and errors. Capture behavioral observations and facilitate the identification, scoring, ranking and mitigation of existing and potential safety threats within the airport and throughout the aerodrome. Automate the tracking of corrective and preventive actions with escalating email notifications and view the status of nonconformances and follow-up actions on real-time dashboards and scorecards.
Document Control Maintain a centralized, audit-ready repository of all documents used across your organization that is easily accessed by all employees across the entire airport. Centralize and access all documents related to airside safety management.
Compliance and Legal Requirement Management Easily document, assign and track action items to ensure ongoing compliance with relevant legislation as well as assign responsibilities related to permits, corporate policies and directives. Record, track and report monitoring and measurement activities related to all equipment maintenance.
Audits and Inspections Management Easily manage your audit and inspection program, including real-time dashboards on status of non-conformances and findings. Our powerful checklist builder allows the quick import and management of multiple checklists.
Aerospace Manufacturers and Suppliers
AS9100C Intelex has solutions that meet key requirements of the new AS9100C quality standard for Aerospace Manufacturers. This iteration of the standard calls for comprehensive supply chain visibility and risk management capabilities. It has also been updated to mirror many facets of ISO 9001 (2008), the preeminent standard specification for Quality Management Systems (QMS). Intelex’s long history of implementing web-based QMSs, coupled with its array of experience serving clients in the Aerospace Manufacturing sector, make it a clear choice for manufacturers and suppliers seeking to achieve and sustain AS9100C certification.
IATA In order to operate and provide safe and secure transportation to passengers, airlines must adhere to International Air Transport Association (IATA) rules and regulation. With a history of excellence in audit management, Intelex has helped an array of airlines achieve ongoing IATA Operational Safety Audit (IOSA) preparedness, mandatory requisite for all IATA member airlines.
ICAO To ensure the highest level of safety, Airports must adhere to standards and recommendations laid out by the International Civil Aviation Organization (ICAO), a UN agency that provides guidelines and best practices on air navigation, flight inspections, infrastructure, prevention of unlawful interference, as well as facilitation of border-crossing procedures.
Why Choose Intelex? Intelex’s solutions for municipal governments are trusted by aerospace manufacturers, airlines and airports around the world. Our system was designed to help organizations effortlessly achieve compliance with IATA and ICAO requirements, and we’ve developed solutions to help aerospace manufacturers achieve AS9100C certification. Intelex also offers standalone software applications that address specific requirements of these standards, such as Document Control, Training Management, Incident Reporting, Corrective and Preventive Action Management, Hazard and Risk Management, Supplier Management and more.
I would not hesitate to recommend Intelex. The product is everything we were led to believe it would be when first presented to us, but more importantly the service and professionalism we have experienced in working with Intelex have been outstanding, and this is every bit as important as the quality of the product - maybe even more! Overall this project has run very smoothly, which would not have been possible without an excellent supplier.
Ruth Carpenter Project Manager, IT Virgin Atlantic Airways
We chose Intelex because we needed a solution that helped ensure effortless compliance with all regulatory and safety requirements, but was configurable and flexible enough to adapt to our business processes, rather than having to change the way we operate. Intelex managed to address all of our key requirements and its history working with airlines around the globe assured us they’d understand our needs.
Brad Warren VP Aircraft Maintenance Air Georgian Limited
We use the webservices feed from our HR database to verify any person submitting a claim or report, and also from our Flight record database to validate the flight information on any safety incident. This means that we can be sure that we're not receiving any fraudulent claims and helps ensure that we receive the correct flight data before we start any investigations.
Jonathan Jasper Cabin Safety Procedures Officer Virgin Atlantic Airways
Brad Warren of Air Georgian on Intelex, Audits and Safety Software